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Proudly
 too!
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| This page contains answers to common
questions handled by our support staff, along with some tips and tricks
that we have found useful and presented here as questions. |
You can access your email from any computer connected to the
Internet by browsing to www.satmail.co.za, where you gain full
access to your mail using our web mail interface.
This is also a very useful way of seeing what is in your
mailbox and an easy way to delete mail that you do not want to
download (e.g. mail with large attachments forwarded by
inconsiderate friends).
We are using one of the most advanced SPAM filters available on
the Internet. It continually adapts itself to detect spam.
When an incoming email is identified as SPAM, it will be blocked,
and the sender will be sent a message similar to the following:
"Your mail appears to be unsolicited -- report errors to
or phone the person you wish to email and ask them to add you to
their whitelist"
In order for you to add an address to your “whitelist”, send an
email to that address. (Anyone you send an email TO from now on,
will never have a message blocked!)
If you receive the following error:
Your server has unexpectedly terminated the connection. Possible
causes for this include server problems, network problems, or a long
period of inactivity. Account: 'mail.satweb.co.za', Server: 'mail.satweb.co.za',
Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053,
Error Number: 0x800CCC0F
If you are running Norton Antivirus, this document should help
you solve the problem: (Click on the link below to access it.) (If
you are not running Norton Antivirus, refer to the Microsoft links
at the bottom of the document!)
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506
Yes you can! Just modify the dial-up number by adding 5-6 commas as follows:
0333442213,,,,,xxxx
(Where xxxx is you secret access-code)
Depending on whether you are standard dial-up user or use the
roaming dial-up:
Standard settings:
Dial-up number:
(033) 344 2213
Username: YourAccountName
Mail Server Settings:
Username: YourAccountName
POP3 Server: pop.satweb.co.za
SMTP Server: smtp.satweb.co.za
Roaming dialup:
Dial-up number: 086 000 7249)
Username: (provided by us)
Mail Server Settings:
Username: YourAccountName
POP3 Server: pop.satweb.co.za
SMTP Server: smtp.saix.net
Certainly! You can download it for free from
http://www.saix.net/
Installation instructions can be found there as well.
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I am unable to view/open attachments in Outlook Express.
Most likely, your security settings in Outlook Express are
causing this behaviour!
Ensure the security settings in Outlook Express are set as
follows:
(In Outlook Express – “work offline” and go to “tools” “options” and
click on the “security” tag.)
Under “Virus Protection” select “restricted sites zone (more
secure)”
Tick “Warn me when other applications try to send mail as me”
UN-Tick “Do not allow attachments to be saved or opened ………..”
Tick “Block images and other external content in HTML e-mail”
Click OK.
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What is the "free web presence/page"?
As a SatWeb subscriber, you are entitled to a free website (10Mb
maximum) in the
form of "www.SatWeb.co.za/username".
To create (and maintain) your website, go to
www.WebSpace.SatWeb.co.za
and login with your username and password. You can either create a
page using html or, with the assistance of WebSpace, upload your
pre-defined page(s).
WebSpace is continuously being improved and your feedback on its'
functionality and ease of use is most welcome!
Please note that design and maintenance of your web site is YOUR
responsibility and that our support is limited to the usage of
WebSpace. We cannot extend our technical support to the building of
free sites!
Tip: To create a simple, yet
functional web page:
Use Microsoft Word to layout the page and then "save as" - "save
as type: web page (*.html; *.htm)". Name the file "default.htm".
Copy the resulting file to your website using WebSpace - and your
site is up-and-running!
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What are my mailbox's limits?
Just like the physical mailbox at the Post Office, your email box
has limitations in size:
By default the largest single mail item can be 3 megabytes (10
for ADSL accounts) and
the maximum total capacity of the mailbox is 20 megabytes (30 for
ADSL accounts). Unlike at
the Post Office though, :-) these limits are negotiable and can be
increased (or decreased!) to suit your specific requirements.
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Why can't I open/read documents with the .PDF suffix?
PDF files are commonly used read-only file documents. In order to
view these, you need to install the Acrobat Reader which is
available for free!
See our downloads section on how to
obtain the latest version.
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If SatWeb is checking for viruses, do I still need an
anti-virus programme?
YES! We use multiple virus scanners to ensure that both incoming
and outgoing mail is checked. Viruses, malware, trojans or spyware
can also infect your machine either through web-browsing or
sometimes merely due to the fact that your PC is connected to the
internet! For these reasons, we strongly recommend you have
your own protection.
Also, please remember that before a "vaccine" can be made, the
"disease" has to exist. - In other words: there is always the remote
possibility that a new virus attacks a PC before the
virus-definitions are able to detect it!
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Why is SatWeb less expensive than certain other ISP's? What are the
hidden costs?
Good question! When you sign up with SatWeb your
account is created on our server at no cost to you. We give you the
necessary settings and, providing you set up your own connection, or you
get someone else to do it for you, there is no extra charge. There is
no annual fee. The monthly fee includes one dial-up account and up to
3 email addresses @SatWeb.co.za, PROVIDING they are all
collected from one email address.
I.e. all mail to user2, and user3 is forwarded to user1's
mailbox (also known as aliases).
If you want individual mailboxes and be able to download these
separately, an additional R 5.00 per mailbox is charged monthly. (This
is because then each mailbox has an individual storage capacity of
20Mb.)
Other than the above the only other costs incurred by you are the Telkom
telephone costs over which we obviously have no control.
There are NO
hidden costs!
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How many months am I committing myself for if I join? 12?
24?
One! You pay monthly in advance - We find it unnecessary to
bind people to lengthy contracts! If they are satisfied with our
service, they will stay of their own accord!
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How can I make photos a suitable size for email?
Today’s digital cameras make it very easy to
get high quality pictures onto ones PC. The next step is to email
these to all relatives. (Friends, acquaintances, you name it!)
Lots of people do not realise how large these
pictures are and the problems they can cause the recipients when
having to download them. Others, even knowing of this problem do not
know how to make them smaller and manageable without compromising
the viewing pleasure.
We have found a small program (1.4 Mb download)
which works very nicely, is extremely easy to use and, best of all,
is FREE.
The program was evidently written to transfer
photos to pocket PC’s which have limited storage space. (It is hence
aptly named Photo2PocketPC). The only thing you might like to change
therefore is the default size of the “target” picture from “240 X
320” to either “640 X 480” or “800 X 600”. (It automatically takes
care of whether pictures are “landscape” or “portrait”!
If you would like to try out this programme, please go to our
downloads section.
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After connecting successfully, all-of-a-sudden I
repeatedly get asked to enter my password and it won't accept it?
Most likely, you were busy downloading mail and the connection
was disrupted for some reason. If you log on again straight away,
your mail files are still locked and this causes the behaviour
described. Unfortunately this is in the design of the mail server.
Wait for 10-15 minutes and then try again. Your mail download
should now work.
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Do you offer 24/7 technical support? No!
The cost of offering 24 hour customer support would inevitably impact
adversely on our pricing and require us to increase subscription fees.
Experience has also shown that 24 hour support is rarely, if ever
necessary, providing our systems are maintained properly and are up and
running!
(Having said the above: If we encounter a serious problem on our
side, we always work around the clock if necessary, to minimise impact
on our customers!)
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